Seven Seas follows a transparent returns policy for full-size* products bought from our online store. If you find that a particular Seven Seas product doesn't suit your skin type or you aren’t satisfied with the product results, please reach out to us within 7 days of using the product(s) consistently. One of our product advisors will call you to understand the issue better and provide further instructions. In genuine cases, we would be happy to provide you with a coupon code worth the product value that can be redeemed on your next purchase.
Seven Seas will replace products only in case of the below scenarios after the same has been verified by our internal teams.
- Wrong product received.
- Damaged/tampered/leaked product received.
- Items missing from the order.
Please note that we would require a proper unboxing video with clear focus on the unbroken seal with your complaint as a proof, also please inform us at
care@sevenseascosmetics.com within 48 hours of delivery of the product. If the defect or damage or incorrect product received has not been communicated to us within 48 hours of receipt of the product(s), We shall not be held responsible for failure to provide a refund or replacement of the product.
In case of incorrect items delivered, email the images of the products delivered to you along with your order details at
care@sevenseascosmetics.com within 48 hours of the delivery. We will check if the complaint is legitimate and then send you a replacement for the same.
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